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UPDATE: MASCO COVID Policies posted Thursday, June 11, 2020

Modified service due to Service change
Begins: 2020-06-11 11:46:00 (EDT)
Ends: 2021-12-31 12:46:00 (EST)

MASCO SHUTTLE CORONAVIRUS INFORMATION (EFFECTIVE 7/6/2021) It is MASCO’s priority to provide riders with high-quality and safe service during COVID-19. In addition to consulting regularly with its members, MASCO follows the updated guidance of the Centers for Disease Control, the Commonwealth of Massachusetts, and the City of Boston. As of July 6, 2021: * All seats will be available for passengers on MASCO vehicles. Passengers will be allowed to stand when possible. * Masks will continue to be required for passengers and drivers while on MASCO vehicles. No eating or drinking is allowed. Ridership on MASCO shuttles is approximately 50% of pre-COVID ridership and it is being closely monitored each day. Should more passengers attempt to board than capacity allows, the driver may ask a rider to wait for the next vehicle. If a person has already boarded who exceeds capacity, the driver may ask that person to disembark and wait for the next shuttle. The following best practices will be continued on MASCO shuttles: * Hand sanitizer stations are mounted at the rear door of vehicles. * Mid-day cleaning of all high touchpoint areas on every vehicle before returning to PM service, in addition to the nightly deep clean of every vehicle. * Increased ventilation when weather permits allowing drivers to open windows and roof hatches to increase airflow in the vehicles. * Supervisors at high-traffic boarding locations to assist drivers and passengers, monitoring ridership, assisting with mask compliance, and helping drivers determine when capacity has been reached. We want to thank you for your continued compliance and support. For questions, concerns, or general feedback, please reach out to us: https://shuttlesupport.masco.harvard.edu/

Shuttle Update 11-1-21 - Service Changes posted Monday, October 25, 2021

Modified service due to Service change
Begins: 2021-10-25 11:03:00 (EDT)
Ends: 2021-12-31 12:03:00 (EST)

MASCO Shuttle Route Updates: (effective November 1, 2021) As MASCO shuttles continue to normalize, we will be making adjustments to the shuttle schedules that both return service to pre-COVID levels, and improve routes based on new transportation and health data. While many changes are based on current ridership trends, we are still monitoring ridership very closely as well as new information as it relates to COVID case positivity rates in Massachusetts. While each route is different, system-wide ridership has increased to about 65-70% of normal MASCO seasonally adjusted ridership levels. Effective October 31, MASCO will no longer service the Chestnut Hill Mall. Effective November 1, 2021, the following services changes will take effect on the MASCO routes. *Wentworth AM: 33% More trip times on the AM service. *Wentworth PM: Parkers may continue to use the JFK shuttle for PM service or the Wentworth Pilot. The Wentworth Pilot PM now has expanded trip times, and riders are encouraged to use that shuttle. *JFK AM & PM: Increased capacity of more than 10% during the AM and PM service periods. *Ruggles AM & PM: AM Service will have 20% more trips. Slight modifications to their run times. The Ruggles BIDMC PM will have 25% more service. PDFs for updated shuttle schedules can be found here: https://www.masco.org/alert/masco-shuttle-update-11-1-21-271452 All other MASCO shuttle schedules remain the same. As always, if you have any questions, concerns, or feedback please feel free to reach out to us at the Shuttle Feedback Form here: https://shuttlesupport.masco.harvard.edu/